Frequently Asked Questions
Everything you need to know about professional-grade beauty and hygiene.
How does the UV-C sterilization technology work?
Our TAO Clean docking stations use powerful UV-C light to kill 99.9% of germs and bacteria on your devices, ensuring your beauty tools are sanitized and ready for every use.
What is your shipping policy?
We offer standard shipping across the United States, typically arriving within 3-7 business days. International shipping rates and times are calculated at checkout based on your location.
Can I return my product if I am not satisfied?
Yes, we offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund minus shipping and handling fees.
Do TAO Clean products come with a warranty?
All of our electronic devices come with a standard 2-year limited warranty that covers any manufacturer defects. Please register your product on our site to activate coverage.
How often should I replace my brush heads?
For optimal performance and hygiene, we recommend replacing your facial or toothbrush heads every 3 months, or sooner if the bristles show significant wear.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options through Afterpay and Klarna.